Shipping policy

Thank you for shopping at MONIQUE'S PLACE! We're excited to get your order to you as quickly as possible. Please read our shipping policy to learn more about how we handle orders and deliveries.

Processing Time
All of our products are made-to-order, which means each item is created especially for you! Our typical processing time is 3-7 business days. During busy seasons or promotions, processing times may be slightly longer, but we will always keep you informed about any delays.

Shipping Times
Once your order has been processed, it will be shipped to you according to the following estimated delivery timelines:

  • Standard Shipping: 5-10 business days (Domestic)
  • Expedited Shipping: 3-5 business days (Domestic)
  • International Shipping: 7-21 business days (varies by destination)

Please note: Shipping times may vary based on your location, weather, holidays, and other factors beyond our control. While we work with trusted carriers to ensure timely deliveries, we cannot be held responsible for delays caused by the postal service or customs.

Shipping Rates
Shipping costs are calculated at checkout based on your order size, destination, and chosen shipping method. We offer a variety of shipping options, including standard and expedited, so you can choose the best option for your needs.

  • Domestic Shipping (within the U.S.):

    • Standard Shipping: $4.99
    • Expedited Shipping: $9.99

  • International Shipping:

    • Rates vary by country. Shipping fees will be calculated at checkout.

Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment directly on the carrier's website.

If you haven't received your tracking number within 7 business days, or if you experience any issues with tracking, please reach out to our customer service team.

Order Changes & Cancellations
Since all of our products are printed on demand, we begin processing your order as soon as it's placed. Unfortunately, this means we are unable to make any changes or cancellations once an order is submitted. Please double-check your order details before completing your purchase.

If you need to cancel an order, please contact us immediately and we'll do our best to assist you before production begins.

Missing or Lost Packages
While we strive to ensure that your order arrives on time, sometimes packages can be delayed or misplaced. If your package has not arrived within the expected timeframe or if it is marked as delivered but you're unable to locate it, please contact the carrier directly or reach out to us. We will assist you in resolving the issue.

MONIQUE'S PLACE is not responsible for lost or stolen items once the package has been marked as "Delivered" by the carrier.

Customs & Duties (International Orders)
For international orders, please note that customs fees, import duties, and taxes may apply when the package reaches your country. These additional charges are the responsibility of the customer and are not covered by MONIQUE'S PLACE. We recommend checking with your local customs office for more details on these potential fees.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with clear photos of the issue. We will provide a replacement or a full refund for your order, depending on the situation.

Contact Us
If you have any further questions about shipping, please feel free to reach out to our customer support team. We’re here to help!

Thank you for choosing MONIQUE'S PLACE. We appreciate your support and look forward to providing you with high-quality, custom-made products!