FAQs

Welcome to the MONIQUE'S PLACE FAQ page! Here, you’ll find answers to some of the most common questions about our products, shipping, and policies. If you have a question that isn’t answered here, feel free to reach out to our customer service team.

What products do you offer?
At MONIQUE'S PLACE, we offer a variety of high-quality, made-to-order products, including clothing, accessories, home décor, and more. Each item is printed or customized specifically for you, ensuring that your purchase is unique.

How long does it take to process my order?
Since we specialize in print-on-demand products, each item is made after your order is placed. Our typical processing time is 3-7 business days. This may vary during busy seasons, but we will always keep you updated on any delays.

How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order directly on the carrier's website. If you haven't received your tracking number within 7 business days, please contact us for assistance.

Do you ship internationally?
Yes! We offer international shipping. Delivery times for international orders typically range from 7-21 business days depending on your location. Shipping rates will be calculated at checkout based on your destination.

Can I change or cancel my order?
Because our products are made-to-order, we begin processing your order as soon as it’s placed. Unfortunately, this means we are unable to make changes or cancellations once an order has been confirmed. Please double-check your order details before completing your purchase.

What if my order arrives damaged or defective?
We strive to deliver high-quality products, but if your item arrives damaged or defective, please contact us within 7 days of delivery. Provide us with photos of the issue, and we will either replace the item or issue a full refund, depending on the situation.

Do you offer gift cards?
Currently, we do not offer gift cards. However, we are constantly evolving our offerings, so stay tuned for updates on this in the future!

How do I contact customer service?
If you have any questions or need assistance, feel free to reach out to our customer service team. We're happy to help with any inquiries about orders, products, or policies. Please visit our Contact Us page for more details on how to get in touch.

What if I have an issue with my order after it has shipped?
If you encounter any issues with your order after it has shipped, such as a missing package, delayed delivery, or incorrect item, please reach out to us right away. While we cannot control shipping carrier delays, we are here to assist you in resolving the issue.

How do I care for my items?
For best results and longevity, we recommend following the care instructions on your product label. Generally, machine washing in cold water and air drying will keep your items in great condition. Avoid using bleach and high heat to preserve the print quality.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available at checkout.

Do you offer discounts or promotions?
Yes! We occasionally run special promotions and offer discounts through our newsletter and social media. Be sure to sign up for our emails and follow us on social media to stay updated on the latest offers!